top of page

FAQ

  • What does it mean that your courses are professionally approved?
    The Board of Certification, Inc. (BOC) and the American College of Sports Medicine (ACSM) recognize Athletic Trainer 360 / Personal Trainer 360 as approved continuing education providers. Therefore, both BOC and ACSM accept continuing education units (CEU) and continuing education credits (CEC) from our courses.
  • Is there a minimum or maximum number of continuing education units (CEU) I can earn from your Category A courses?
    According to the Board of Certification, Inc. (view here): Athletic Trainers with 50 CEUs due must complete a minimum of 10 Category A CEUs Athletic Trainers with 25 CEUs due must complete a minimum of 5 Category A CEUs All 50 CEU for your renewal period can be earned through Athletic Trainer 360 Category A courses. View our convenient course packs (50 and 25 CEU) and save 20% here.
  • What are the differences in the course levels of difficulty?
    Below is a description of the various difficulty levels of courses, as guided by the Board of Certification, Inc. (BOC): Essential - Assumes that the participant has little or no prior knowledge of the area(s). Advanced - Assumes that the participant has general knowledge of the literature and professional practice within the area(s) covered. Mastery - Assumes that the participant has thorough knowledge of the literature and professional practice within the area(s) covered. All Athletic Trainer 360 courses are considered to be "Mastery" level courses.
  • Why offer an “exam only” option? Don’t I need the book to complete the exam?
    This option is for professionals who already have the book, access to the book (i.e., through sharing or borrowing), or wish to order the book from another vendor such as amazon. You do need to have access to the book to complete the exam. If you order the book through us, simply select "Exam & Kindle eBook" or "Exam & Book" from the "Make It Mine" area when completing your order.
  • Can I share the exam with colleagues?
    No. Each professional must purchase their own exam. Exams are not transferable or shareable. If an individual attempts to submit exam answers (which they did not purchase), then the continuing education units and statement of completion will be deemed invalid and reported to the Board of Certification, Inc.
  • What are the exams like?
    Exams consist of true/false statements. True/false statements are organized, in sync with the book chapters, and are designed to assess how well you can apply the information and knowledge to change your professional decisions, practice and behavior, in accordance with best practices and evidence-based research. Print out the exam and use the referenced book or video to complete, marking your answers on the printed exam. Then enter your exam answers at the URL or QR code located on the exam cover page (lower right corner). With a 70% minimum score, you'll receive your certificate instantly. Unlimited and complimentary retakes.
  • How will I receive my order?
    Depending upon your order selection ("Exam only" or "Exam & Book" or "Exam & Kindle eBook"), items are shipped as described below. 1. Continuing education exam Within moments of completing your order with us, you receive an automated email that contains a "download on demand" link so you can download your exam (in Adobe pdf format). We suggest you printout the exam and use the referenced book to complete. Then enter your exam answers at the URL or QR code located on exam cover page. With a 70% minimum score, you'll receive your statement of completion instantly. Unlimited and complimentary retakes. 2. Kindle eBook Kindle eBooks are accessible in the U.S. only. You must have an active amazon account. The email associated with your active amazon account, must be the same email used for this order. Kindle eBooks can be viewed on Androids, iPhones, iPads, PCs, Macs, etc. Enjoy Kindle eBooks on any device with the free Kindle app for iPhone, iPad, Android phones and tablets, PC and Mac, and on Kindle e-readers and Fire tablets. Learn more here. ​ 3. Book Ships directly from the distributor or publisher, via USPS or UPS. Domestic delivery within 3-5 business days.
  • How do I order a Kindle eBook through you?
    During checkout, select your book format (hard copy or if available, Kindle eBook). Within 24 hours of placing your order with us, you'll receive a redemption code (via email) to read/access your Kindle eBook. Kindle eBooks are accessible in the U.S. only.
  • I don’t have a Kindle device. How do I read a Kindle eBook?
    Kindle eBooks can be viewed on Androids, iPhones, iPads, PCs, Macs, etc. You can enjoy Kindle eBooks on any device with the free Kindle app for iPhone, iPad, Android phones and tablets, PC and Mac, and on Kindle e-readers and Fire tablets. Get the free Kindle reading app here. Kindle eBooks are accessible in the U.S. only. You must have an active amazon account. The email associated with your active amazon account, must be the same email used for your Athletic Trainer 360 order.
  • What are “Download on Demand” exams?
    Earn continuing education as soon as you order! Within moments of completing your order with us, you receive an automated email that contains a link so you can download your exam (in Adobe pdf format). We suggest you printout the exam, and use the referenced book to complete. Then enter your exam answers (in one session) at the URL located on the exam. With a 70% minimum score, you'll receive your statement of completion instantly. Unlimited (and complimentary) retakes.
  • Really? No tax or shipping fee?
    Really. No sales tax or shipping fee. Unlike many other web sites that have special rules and lots of fine print, we offer free shipping on all orders (within the U.S. and territories), with no minimum order. It's on us. Not available for international orders.
  • How do I submit my exam and receive a certificate of completion?
    Detailed instructions for submitting your exam are located on the exam cover page, lower right corner. You can also view the instructions here.
  • I have a book I would like to see adopted as a continuing education course. Will you consider it?
    Absolutely! We always welcome course suggestions. When your recommendation is adopted, you'll receive your course FREE. Bring it on--we wanna know what you wanna know. Hint: We generally consider books that are within 5 years of their publication date.
  • What payment types can I use?
    We accept PayPal, Visa, MC, Discover & AMEX. For credit card verification, the billing address you enter must match the address where you receive your credit card statement. View more information on using a purchase order here.
  • Can my institution submit a purchase order?
    Yes, indeed! View more information on using a purchase order here.
  • What about returns?
    We believe in second chances. View more information about our easy and fair return policy here.
  • What about my privacy? Is your website secure?
    We respect your privacy and are committed to protecting it. Period. We have partnered with authorize.net a leading payment gateway to accept payment information safely and securely. Unlike some of our competitors, we NEVER share or sell your information. Our shopping cart has an SSL certificate and all payment information is encrypted for your ultimate security.
  • How does The General Data Protection Regulation (GDPR) affect my privacy with you?
    The GDPR is a regulation on data protection and privacy for all individuals within the European Union. It is expected that the same or similar privacy policies will be adopted by U.S.-based businesses. View more info here. According to the Board of Certification, Inc., Athletic Trainer 360 is to retain all records pertaining to the development and administration of its continuing education activities for 5 years. If an Athletic Trainer (AT) requests their records be removed citing GDPR, the Board of Certification (BOC) acknowledges that the AT would not appear in our records should the BOC request them. ​ Before requesting removal of your information from our database, please consider the following disclaimer: Removing your records from Athletic Trainer 360’s database will result in the inability to confirm attendance/completion of continuing education activities if subject to a Board of Certification audit. Please contact us at info@athletictrainer360.com if you wish to remove your information and data from our records.
bottom of page